Kachina Cadillac-Hummer Proves That Yes, We Do Need English As Our Official Language

I got up this morning, and took my husband to pick up his vehicle at Kachina Cadillac-Hummer in Scottsdale, AZ.  His vehicle was there having some warranty work done - specifically, the luggage rack rails on the top were broken and had to be replaced.  When they replaced them, they used glue to hold the rails and the weather stripping in place.  This was yesterday and the vehicle was supposed to be ready for pickup this morning.  So I took almost an hour out of my morning to drive him down there to get his truck.  Likewise, he took almost an hour out of his already hectic day to pick up the truck.  When he got there, they said it's not ready.  Why not?  Yesterday they called and said it was all done and we could pick it up in the morning.  Well, it was done but someone who didn't speak or read English ran it through the car wash last night, even though the technician had left a note on the steering wheel saying not to wash it until the morning because of the glue that was not yet dried.  So now, the repairs have to be done all over again.

I'm happy it won't cost me any money, but in reality, it will.  Time is money.  My husband and I each wasted an hour of our time - 2 hours total.  As small business owners who don't get paid unless we are producing income, that lost time probably cost us more than the repairs would have cost.  Granted, this non-English speaking employee is not the only problem at Kachina Cadillac-Hummer.  We've had nothing but poor service from this dealer from day one.  Whether it was with the sales team's inability to tell the truth or the service department's incompetence, this dealer has pretty much screwed up everything they could possibly screw up.  We love the vehicle but cannot stand the dealer.

But anyway you want to look at it, today's ordeal is just another example of why people who are going to work in America need to speak English.

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